Privacy Policy

Last Updated: December 30, 2025

1. Introduction

El Paso Mexican Grill Metairie ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and delivery address when you place an order or contact us.
Payment Information: Credit card or payment details processed securely through third-party payment processors.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website traffic.

3. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders
To communicate with you about your orders, reservations, or inquiries
To improve our website and services
To send promotional materials and special offers (with your consent)
To comply with legal obligations
To analyze website usage and optimize user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, such as payment processors, delivery services, and website hosting providers.
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Third-Party Services

Our website may contain links to third-party websites and services, including:

Online ordering platforms (DevourNow)
Social media platforms (Facebook, Instagram, Twitter, Pinterest, LinkedIn)
Google Maps for location services
Payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Objection to processing of your information
Data portability
Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

El Paso Mexican Grill Metairie
601 Veterans Blvd
Metairie, LA 70005
Phone: (504) 218-4590
Website: elpasometairie.devournow.com

12. Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our website. For more information about how Google uses data, visit Google's Privacy Policy.

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Why Order Direct from El Paso Mexican Grill?

Order directly from our website and save on fees! When you skip the third-party apps and order direct, you get better prices, more accurate orders, and you support our local business. Every order placed directly helps us continue serving our community with the quality food you love.